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The Data Protection Act 2018 (“DPA”) and Regulation (EU) 2016/679 of the European Parliament (the General Data Protection Regulation (“GDPR”)) require that we provide you with information about how and why we use personal data. Rocket UK Ltd, trading as The Rocket Marketing Group ("we/us/our") operate Dine and are committed to protecting the integrity and security of your data and personal information.
This privacy information relates to personal data being processed or intended to be processed by Rocket UK Ltd, Mocatta House, Trafalgar Place, Brighton, BN1 4DU, United Kingdom which is collected and/or created and used as set out in this privacy notice. We are committed to protecting and respecting your privacy and complying with the principles of the Data Protection Act. If you are unsure how we are handling information about you or you think we could improve our privacy information, please let us know.
We have appointed a Data Protection Officer (DPO) to oversee our processing of personal information whose contact details are: dataprotectionofficer@rocketmarketinggroup.com. Alternatively, you could write to: The Data Protection Officer, The Rocket Marketing Group, Mocatta House, Trafalgar Place, Brighton, BN1 4DU.
We aim to process information about you fairly, lawfully, and in a transparent manner and the aim of this document is to provide you with enough information for you to be able to understand what we are doing with your data.
Unless stated otherwise, this is our current Data Protection & Privacy Policy and applies to all information that we gather, store and use. By using this site or agreeing to our Terms, you consent to the collection, processing, storage and use of any of your personal information as set out.
We collect information in the following ways:
We collect and process personal data for the following reasons:
The main uses of personal data we collect, create and hold are set out in the table below along with information about the lawful grounds for processing.
| Purposes for processing personal data | Lawful basis |
|---|---|
| Processing payment |
Contractual interests of us and our customers. This processing activity is necessary to fulfil the wishes of the customer. |
| Responding to queries |
Legitimate interests of us and those making the requests. |
| Creating and maintaining a database of our customers |
Legitimate interests of us and our customers. We process information to ensure customer memberships function correctly, ie registered email address, etc. |
| Developing new services and ideas |
Legitimate interests of us and our customers. The information we collect, including the optional information, may be used for internal research purposes to aid improvement of the product and the customer experience. |
| Contact |
Consent. From time to time we may wish to contact the customer by either email or phone, to find out opinions of our services and with offers that might be of interest and service updates. We may email you service updates which are defined as the following: • New restaurants coming on board • Offers • Dine Extras • Changes to Terms and Conditions • Specific discounts in your area, should you choose to provide us with your postcode We will also send you emails about competitions. You may at any time update your preferences for receiving this via the My Account section of the website or by writing to data@dineclub.co.uk and we will amend our records accordingly. |
| Cookieless tracking |
Legitimate interests of us, our customers and our partners/affiliates. If our affiliate website is advertising Dine membership at a discounted price and one of their users clicks through and registers with Dine, we can supply the discounted membership to the customer and identify the affiliate for payment purposes. |
| Creation of a Dine membership |
Consent. In order to register with us, customers actively decide to provide information. |
| Third party communication |
Consent is given by opting in to receive this communication via email, SMS, post or telephone on the Registration Page. |
The collection of your data is necessary to create any of your memberships with us. All personal data which is used to create these memberships would have been initially supplied by you.
From time to time, our site may contain links to and from the websites of our partners, affiliates and advertisers. Please be aware that if you follow a link to or from these websites, they have their own privacy policies. We do not accept any responsibility or liability for these policies.
We will never sell, rent or trade your personal information to third parties. However, in order to operate the site, or provide some of the services, discounts, savings or benefits that you require, we may need to supply selected third parties e.g. a restaurant, with your Personal Information, but it will only be for the stated purpose and no other.
Please be aware that with some providers on the site, you will need to provide them with your Personal Information. Such data will be subject to the Privacy Policies of the relevant third party which you should read and consider carefully before submitting any information.
We will share personal data that we hold with the following categories of organisations/people as necessary in order to undertake our processing activities, based on legitimate interests. This list is not exhaustive and may change from time to time. If we add a different category of those we disclose personal data to we will update this privacy notice. Please contact us if you would like an up-to-date list of our data processors, or data sharing activities.
| Name of Organisation | Purpose |
|---|---|
| Adido |
Specialist company used to host our website and app and its database. Data processor and governed by legal obligations set out in the GDPR. |
| Chase |
Payment processing |
| Campaign Monitor |
Email Marketing and Automation Service used to send and monitor emails. In doing this, we obtain information such as but not limited to: 1) Time of receipt 2) Time of opening 3) Location it was opened in 4) Device used to open |
| Trustpilot |
Invitations to review Dine sent via Trustpilot – email address is passed over for the purposes of ‘developing new services and ideas’ as set out above. |
Campaign Monitor is located out side of the EEA in the US. They are our data processor and governed by legal obligations set out in the GDPR, including appropriate safeguards listed in the DPA regarding countries outside the EEA. Controls are in place to ensure the level of protection is not undermined, such as being ISO27001 certified. If you require information on this please email our DPO whose contact information can be found in the Introduction of this Data Protection and Privacy Policy.
Please see our Cookie Policy to find out which ones our website uses.
You have the right to request a copy of the personal data that we hold about you, known as a Data Subject Access Request. You may also add, amend or delete information as appropriate. You may make a Data Subject Access Request verbally by calling 01273 668831, by writing to The Rocket Marketing Group, P.O. Box 5141, Brighton, BN50 9SZ with two forms of ID, or emailing our DPO whose contact information is available in the Introduction to this Data Protection and Privacy Policy,
You can object to the processing of your personal information, request the restriction of processing of your personal information or request portability of your personal information. You may also withdraw your consent at any time without affecting the lawfulness of processing based on the consent before its withdrawal. You may also opt out of processing activities which rely on legitimate interest by calling 01273 668831 or by emailing our DPO whose contact information is available in the Introduction to this Policy. You have the right to complain to the Information Commissioner’s Office (ICO) about our collection and use of your personal information.
The security of your data is very important to us and we seek to protect it from wrongful loss, misuse, alteration or destruction. Our security controls and processes are reviewed regularly to ensure that they are in line with changes in the law and technology.
We may make changes to our privacy policy occasionally. Significant changes and any changes to the way we treat your personal information will be communicated to you on our website or by email giving you the opportunity to review them.